Most consulting engineering firms are capable of providing
a respectable set of design drawings for a project, but what makes
that respectable set of design drawings GREAT is customer service.
Most consulting engineering firms do not know what customer service
entails. What customer service is not, is having a project start-up
meeting and the next contact with the client is submission of a complete
set of plans that did not have any client input. The only interim
contact maintained with the client would be the regular monthly invoices
that are sent.
JWCI feels differently about client
service and is proud of the way that the company treats its'
clients. This stems from a basic philosophy that was developed by
the company principals and senior staff early in their careers, starting
in the sixties, when they themselves were the client and when consulting
engineering firms were generally more client oriented and trust was
held in much higher regard. At that time the projects were
addressed more on a professional and personal level rather than being
driven primarily by business concepts and the firm's bottom line.
This was a time when consulting engineers were truly thought of a
professionals and there were excellent client relationships with the
principals. JWCI principals founded the
company on the concepts of professionalism, personal service and
relationships ingrained in them at that time. |